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ORDERING INFO ~   3 WAYS TO ORDER
Order Online :      secure online shopping   We use a secure shopping cart with payment processing by PayPal Merchant Services to ensure the privacy of your personal info.            Order by Phone :      Call  us  TOLL-FREE     M - F  7am-5pm  PT   1-866-350-0045          (408) 559-3752 Order by Mail :      FrameOff Equipment    P.O. Box 320396    Los Gatos, CA 95032   Call and tell us your order ~ we'll send you an order form that's already filled out.  Just send it back with your check or money order. sales tax :    California sales tax is added on all orders shipped to California.
SPECIAL ORDERS    Special order items require a 50% materials deposit at time of order.      Orders may be cancelled within 14 days of order date for a full refund of   deposit paid.  Deposits become non-refundable on the 15th day after   order date.  Returns must be in accordance with return policy.      Shipping charges on special orders are not refunded. Back Orders :    In-stock items are usually shipped within 3 to 4 business days.     Most back-ordered items are shipped as they become available.     Multiple shipments for a single order may result if items in your order are   on backorder. Shipping :    Shipping via UPS will be charged on all orders at actual cost.  Orders are   shipped UPS ground unless otherwise requested.    Some products can   also be shipped UPS Overnight, 2-Day, and 3-Day Select, or via FedEx   or the U.S. Post Office at customer request and at customer expense.
WARRANTY INFO            ·  A limited lifetime warranty on materials and craftsmanship guarantees your satisfaction.     ·  If your order is defective in any way, it will be replaced.
RETURN POLICY            ·  Any unused or defective product may be returned within 90 days of delivery date for a full refund, excluding          shipping charges.  Products must be returned in their original shipping materials.     ·  Defective products must be returned with the explanation/return form from original invoice fully completed.          Products are warranted for defects in materials and craftsmanship only.  A copy of the written warranty is          enclosed with each product order.  Any product that, in our opinion, shows evidence of being used or          installed contrary to manufacturer’s instructions and/or subjected to improper treatment, handling, packaging,          or shipping by the customer will not be eligible for exchange, refund, or warranty consideration.     ·  A 15% restocking fee will be charged on all products returned after 90 days from date of delivery.  All returns          must be shipped prepaid.  No C.O.D. returns will be accepted.  Refunds will be made by the same as method          of payment.     ·  If you receive an order that appears to have been damaged during shipping do the following steps; inspect          the order immediately and note the damage on the waybill, and have the delivery driver sign it before he leaves.         Then call the shipping company and report the claim immediately.  All orders are shipped insured.  Failure to          report the damage upon delivery will limit your ability to recover the cost of the damage from the shipping          company.  Retain the copies of the invoice and the waybill.
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